Refund and Returns Policy

At Gigi Xpress, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent refund and returns process.

Eligibility for Returns:

• Products must be returned within 30 days of delivery.
• Items must be in their original condition, unused, and with all packaging intact.
• Certain products such as perishable food items, opened beverages, or personalized/customized items may not be eligible for return.

How to Initiate a Return:

• Contact our customer support team at info@gigixpress.com with your order number and reason for return.
• Our team will guide you through the return process and provide instructions for shipping the product back.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval status of your refund.
• Approved refunds will be processed within 7–10 business days using the original payment method.
• Please note that shipping charges are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges:

• If you wish to exchange a product, contact our support team. Exchanges are subject to product availability.

Damaged or Defective Items:

• If your item arrives damaged or defective, contact us immediately at info@gigixpress.com. We will arrange a replacement or full refund at no extra cost.

Gigi Xpress is committed to making your shopping experience smooth, safe, and satisfactory. If you have any questions about returns or refunds, our support team is always ready to assist.